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Build · Connect · Host · Manage · Protect

We build it.
We connect it.
We run it.

One senior team to design, build and operate your entire technology stack under a single SLA. No vendor juggling. No finger-pointing. Start with a single project or hand us the whole stack.

Discuss Your Project Free IT Assessment
24/7
Monitoring
1
SLA, One Partner
Build+
Manage, One Agreement
MSP
Alliance Member
Web Platforms
Business Systems
Cloud Infrastructure
Managed IT
Cybersecurity
Web Platforms
Business Systems
Cloud Infrastructure
Managed IT
Cybersecurity
DesignX team at work in Nairobi Our Studio · Nairobi, Kenya
37+
Clients
97+
Projects
Our Story

Deep Roots.
Global Reach.

MSP Alliance Member Proud MSP Alliance Member

Digital Design Experience was built in Nairobi to solve a very specific problem: East African businesses were patching together IT from multiple vendors — and when things broke, nobody owned it.

We bring web design, system integration, cloud hosting, workplace IT and cybersecurity together under one agreement. The engineers who build your systems stay accountable for them — monitoring, backing up and defending them around the clock.

Strategic Partners
Trusted by
Dock Media Krystal Ventures Nationwide Curuza Group Leash Solar Leakey Journeys Dekso Trade
What We Do

Everything under
one roof. One invoice.

Build websites and apps. Connect your systems. Host on managed cloud. Manage IT and security. One team, one agreement.

01 / Build
Digital Experience & Systems

High-performance websites, custom web apps, and system integrations engineered to run fast and help your business convert visitors into customers.

Typical project: 4–8 weeks
02 / Connect
System Integration

Connect your website, ERP, CRM, M-Pesa and business applications so information moves seamlessly without manual work.

Assessment call: 30 min, free
03 / Host
Managed Cloud & Hosting

VPS, dedicated cloud servers, and automated daily off-site disaster backups. High-availability ERP hosting with proactive infrastructure audits.

Plans from KES 5,000/mo
04 / Manage
Managed IT & Workplace

Complete day-to-day IT support. Endpoint protection, patch management, Microsoft 365, and dedicated user helpdesk support.

Custom SLA, monthly retainer
How It Works

From first call to
full accountability.

No lengthy procurement processes. We start with a conversation, scope the work transparently, and begin delivering within days — not months.

01
Discovery Call

A 30-minute call to understand your current systems, pain points and goals. No cost, no obligation.

Week 1 · Free
02
IT Assessment & Proposal

We audit your infrastructure and deliver a scoped proposal with fixed pricing, timelines and SLA terms.

Week 1–2 · Detailed Report
03
Build & Deploy

Our senior engineers build, test and deploy your systems with weekly progress updates and zero surprises.

Week 2–8 · Weekly Updates
04
Manage & Monitor

Ongoing monitoring, maintenance and support under a single SLA. One partner, one invoice, full accountability.

Ongoing · 24/7 Coverage
The Numbers
Operational proof.
99.9%
Uptime guarantee
24/7
Monitoring & support
1
SLA, full accountability
1
Partner, zero finger-pointing
What Clients Say

Real results from
real businesses.

We measure success by uptime, response times and whether our clients renew. Here's what a few of them have to say.

DesignX took over our entire IT stack — website, hosting, endpoints, security. For the first time in three years, everything actually works together. Response times dropped from hours to minutes.

JM
James Mwangi
COO, Nairobi Logistics Firm

We needed a website that actually integrated with our ERP and M-Pesa. Other agencies quoted six months. DesignX delivered in five weeks with zero downtime during cutover.

AW
Amina Wanjiku
Director, East Africa Retail Group

After a ransomware scare, we brought DesignX in to lock everything down. EDR on every endpoint, MFA across the board, daily backups. We haven't had a single incident since.

PO
Peter Ochieng
Managing Partner, Rift Valley Consulting

Build your platform. Manage your technology.

Start with a project or ongoing support.

Build covers websites, applications and integrations. Manage covers hosting, IT support and security. We can combine them in one agreement.

DesignX - Digital Experience & Systems

Build · Project-based

BUILD: Digital Experience & Systems

High-performance websites, custom web apps, and system integrations engineered to run fast and help your business convert visitors into customers.

UX Customer-Focused Design Web Performance Optimization 100% Custom Architecture API Direct Integration
  • UX Architecture & Brand Systems: modernize legacy sites into fast, responsive digital platforms.
  • E-Commerce & System Integration: connect web apps directly to ERPs, CRMs, and payment gateways.
  • Cloud Infrastructure Setup: AWS and dedicated cloud server provisioning pre-configured for launch.
  • Custom Web Applications: scalable front-end frameworks engineered for enterprise growth.
  • Cloud Migration & Cutover: shift legacy web workloads to modern cloud backbones with zero downtime.
  • Full API Connectivity: automate data flow between front-end interfaces and operational backends.
Engagement · Project-Based Discuss your website
DesignX - Managed IT & Infrastructure

Managed Support Plans

MANAGE: Managed IT & Infrastructure

Complete day-to-day IT support. We manage your employee computers, cloud hosting, network security, and daily helpdesk so your team stays productive.

Support coverage · Defined in your agreement
24/7Monitoring
SLAAgreed Response Targets
  • Managed IT & Workstations: proactive endpoint protection, patch management, and dedicated user helpdesk support.
  • Managed Cloud & High Availability: VPS, dedicated cloud servers, and automated daily off-site disaster backups.
  • Cybersecurity & Resilience: EDR endpoint protection, ransomware defense, MFA policies, and Zoho Workplace admin.
  • Single SLA Accountability: one partner owning your web servers, IT support, cloud accounts, and security.
Service Model · Monthly Support Retainer Discuss IT support

Capabilities & Architecture

Web, IT & cloud services

Build: websites and connected systems. Manage: cloud hosting, IT support and cybersecurity.

Web UX and digital platforms

Digital Experience

BUILD: Websites & Applications

Websites, e-commerce and digital platforms designed around your customers and business goals.

  • Custom Web Applications
  • E-Commerce & Customer Portals
  • User Experience (UX) Architecture
Scope: Front-End UX Explore Build
System integration and automation

System Integration

CONNECT: System Integration

Connect your website, ERP, CRM, payments and business applications so information moves seamlessly without manual work.

  • ERP & CRM Synchronization
  • M-Pesa & Payment Gateway APIs
  • Automated Data Workflows
Scope: Integration Explore Connect
Managed hosting and cloud infrastructure

Managed Hosting Services (Servers)

HOST: Managed Hosting

Reliable infrastructure for websites, ERP systems and business applications, configured, monitored, secured and maintained.

  • Hosting & High Availability
  • High-Availability ERP Hosting
  • Proactive Infrastructure Audits
Scope: Infrastructure Explore Host
Managed IT infrastructure

Workplace IT

MANAGE: IT Support

Keep your devices, networks, cloud environment and everyday technology running without constant firefighting.

  • Computer & Network Infrastructure
  • Microsoft 365 & Workspace Tools
  • Dedicated Helpdesk Support
Scope: Managed IT Explore Manage
Cybersecurity and endpoint protection

Cybersecurity

PROTECT: Cybersecurity & EDR

Defend your business from ransomware, phishing and data breaches with enterprise-grade endpoint detection and response.

  • EDR Endpoint Protection
  • Ransomware Defense
  • MFA & Security Policies
Scope: Security Explore Protect
Full-stack partnership

Full-Stack Partnership

UNIFIED: Build + Manage

Web application engineering plus managed workplace infrastructure under one scoped service agreement. Single SLA accountability.

  • Combined Build & Manage
  • Single SLA Agreement
  • End-to-End Accountability
Scope: Full Stack Explore Unified
Insights & Resources

Practical IT guidance
for East Africa.

Straightforward articles on cybersecurity, cloud migration and IT management — written for business owners, not engineers.

Cybersecurity checklist for Kenyan businesses
Cybersecurity

The 10-Point Cybersecurity Checklist Every Kenyan Business Needs

Ransomware attacks on East African businesses are up 40%. Here's the exact checklist we use to audit new clients — and the three things most get wrong.

6 min read 2026
Read article
Cloud migration guide
Cloud

Moving Your ERP to the Cloud: A Practical Guide for Nairobi Businesses

Cloud hosting costs, migration timelines and the hidden gotchas that catch businesses off guard. Based on 30+ actual ERP migrations we've completed.

8 min read 2026
Read article
M-Pesa integration guide
Integration

How to Connect M-Pesa to Your Website or ERP (Without the Headaches)

A step-by-step guide to integrating Safaricom's M-Pesa APIs with your business systems — including the common mistakes that cause payment failures.

5 min read 2026
Read article
Let's Talk

Ready to stop
managing vendors?

Get a free IT assessment and we'll map exactly where your infrastructure stands — and what it would take to make it bulletproof.

+254 743 585 174 [email protected] WhatsApp Us Nairobi, Kenya
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