Web Design. Managed IT. System Integration

Technology that works as one.

Digital Design Experience (DDE) builds, connects, hosts, manages and protects the technology behind modern businesses.

We bridge the gap between front-end customer experiences and backend enterprise infrastructure. From responsive web platforms and custom system integrations to high-availability cloud hosting, everyday IT operations, and pro-active cybersecurity — we deliver single-partner accountability across your entire digital environment.

Digital Design Experience Technology Ecosystem Digital Design Experience Technology Architecture
Web platformsBusiness systemsCloud infrastructureManaged ITCybersecurity
MSP Alliance
Microsoft
Acronis
Zoho

Engineered to Build & Power to Manage

Digital Design Experience (DDE) operates on two core pillars: custom project engineering to Build your digital presence and applications, and 24/7 managed infrastructure to Manage your workplace IT, cloud servers, and security.

BUILD — Digital Experience & Systems

Your acquisition and transformation entry point. We engineer fast, conversion-tuned websites, custom web apps, and API system integrations.

Web Design and Re-design Showcase
+45% Conversion Lift
3.2x Speed Acceleration
  • UX Architecture & Brand Systems: Modernize legacy sites into fast, responsive digital platforms.
  • E-Commerce & System Integration: Connect web apps directly to ERPs, CRMs, and payment gateways.
  • Cloud Infrastructure Setup: AWS and dedicated cloud server provisioning pre-configured for launch.
New Custom Web Application Development
100% Bespoke Engineering
API Connected Rails
  • Custom Web Applications: Scalable front-end frameworks engineered for enterprise growth.
  • Cloud Migration & Cutover: Shift legacy web workloads to modern cloud backbones with zero downtime.
  • Full API Connectivity: Automate data flow between front-end interfaces and operational backends.
Entry Model Fixed Project / Foundation
24/7 GUARANTEED SLA

MANAGE — Managed IT & Infrastructure

Our core long-term partnership. We assume total accountability for your workplace workstations, cloud hosting, cybersecurity, and daily helpdesk.

Managed IT Infrastructure and Helpdesk
OPERATIONAL STATUS 99.9% SLA UPTIME GUARANTEED
24/7 Active Helpdesk
< 15m SLA Response Time
  • Managed IT & Workstations: Proactive endpoint protection, patch management, and dedicated user helpdesk support.
  • Managed Cloud & High Availability: VPS, dedicated cloud servers, and automated daily off-site disaster backups.
  • Cybersecurity & Resilience: EDR endpoint protection, ransomware defense, MFA policies, and Zoho Workplace admin.
  • Single SLA Accountability: One partner owning your web servers, IT support, cloud accounts, and security.
Partnership Model Ongoing Retainer SLA
BUSINESS COLLABORATION & PRODUCTIVITY

Your business, in one workspace.

Email. Files. Meetings. Documents. Collaboration. One platform.

Zoho Workplace brings the everyday tools your team uses into one connected workspace—while DesignX handles setup, zero-downtime migration, security and ongoing administration.

Zoho Value Added Reseller

Everything your team needs to work.

MAIL

Business Email

Professional business email with powerful administration, spam protection, custom domains, and enterprise-grade security.

WORKDRIVE

Cloud File Storage

Store, organise, and share company files securely from one central workspace with fine-grained team permissions.

CLIQ

Team Chat & Messaging

Instant team channels, direct messaging, and audio/video huddles without relying on scattered third-party chat tools.

MEETING

Video Conferencing

Secure online meetings, video conferencing, screen sharing, and webinars integrated directly into your workflow.

WRITER • SHEET • SHOW

Office Productivity Suite

Create documents, complex spreadsheets, and interactive presentations together in real time with live co-editing.

CALENDAR & TASKS

Schedules & Task Sync

Keep team schedules, client meetings, resource bookings, and daily task assignments organized across the workforce.

We don't just sell the licence. We make Workplace work for your business.

DesignX handles all technical deployment, migration, security policies, and user training around your Zoho Workplace environment.

01 • SET UP
Configure
Domains, DNS records, organisation structure, user groups, and security policies.
02 • MIGRATE
Seamless Transition
Move emails, contacts, calendars, and files from Microsoft 365, Google Workspace, or legacy mail.
03 • SECURE
Harden & Protect
Configure MFA, access controls, admin policies, automated backups, and DLP settings.
04 • TRAIN
Team Onboarding
Help your staff understand the new tools and transition into the new workspace with full confidence.
05 • MANAGE
24/7 Administration
Ongoing user administration, helpdesk support, troubleshooting, and continuous optimization.

Moving from Microsoft 365 or Google Workspace?

You don't have to start over. DesignX can plan and manage the transition (including staged & split-delivery approaches) while keeping your business running smoothly without email downtime.

Scaling Readiness

Designed for growing operations needing enterprise-grade reliability.

High-Volume Commerce

Core Websites & Customer Systems

For growing businesses where website downtime, checkout latency, or payment sync drops directly cost sales and damage brand trust.

Sub-Second Speed • High Availability • Instant Payment Sync
Multi-System Operations

Connected Infrastructure

For organizations moving beyond manual spreadsheets and disconnected tools — requiring automated data flow between CRM, ERP, cloud servers, and staff workstations.

Automated Sync • Cloud Backups • Proactive Threat Defense

The DesignX Performance Commitment

We stay involved after launch. If we don't demonstrate measurable improvement against agreed objectives within 60 days of go-live or takeover, we continue working on the agreed scope at no additional professional-services cost until those objectives are met.

CAPABILITIES & ARCHITECTURE

What we do

One unified engineering partner powering your digital experience, system integrations, cloud hosting, IT operations, and cybersecurity.

01 · BUILD
Web UX & Digital Platforms
Digital Experience

BUILD

Websites, e-commerce and digital platforms designed around your customers and business goals.

  • Custom Web Applications
  • E-Commerce & Customer Portals
  • User Experience (UX) Architecture
02 · CONNECT
System Integration & Automation
System Integration

CONNECT

Connect your website, ERP, CRM, payments and business applications so information moves seamlessly without manual work.

  • ERP & CRM Synchronization
  • M-Pesa & Payment Gateway APIs
  • Automated Data Workflows
03 · HOST
Managed Hosting & Cloud
Managed Hosting Services (Servers)

HOST — Managed Hosting Services (Servers)

Reliable infrastructure for websites, ERP systems and business applications — configured, monitored, secured and maintained.

  • Managed Hosting Services (Servers) & High Availability
  • High-Availability ERP Hosting
  • Proactive Infrastructure Audits
04 · MANAGE
Managed IT Infrastructure
Workplace IT

MANAGE

Keep your devices, networks, cloud environment and everyday technology running without constant firefighting.

  • Computer & Network Infrastructure
  • Microsoft 365 & Workspace Tools
  • Dedicated Helpdesk Support
05 · PROTECT
Cybersecurity & EDR Endpoint Protection
Cybersecurity & EDR

PROTECT

Protect your enterprise endpoints, servers, and data with managed EDR (Endpoint Detection & Response), behavioral threat hunting, and automated recovery.

  • Managed EDR & 24/7 Endpoint Monitoring
  • Behavioral Threat Detection & Ransomware Defense
  • Automated Off-Site Backups & Incident Recovery
06 · BUILD + MANAGE
Unified Build Engineering and Managed IT Operations
Full-Stack Partnership

UNIFIED ENGAGEMENT

Connect custom web application engineering with 24/7 managed workplace infrastructure under one transparent SLA.

  • Custom Web & Application Build
  • Managed Cloud Servers & Backups
  • 24/7 Workplace IT & Security Support
  • Single SLA Uptime Accountability
01 · BUILD · DIGITAL EXPERIENCE DETAILED CAPABILITY SPECIFICATIONS

What We Deliver & Manage

    Technology Stack & Scope Rails

    LIVE OPERATIONAL CAPABILITY
    Focus Scope
    SLA Commitment
    Delivery Model

    Ready to deploy this capability?

    Our engineering team will assess your current environment and deliver a proposal within 24 hours.

    Cloud Migration & DevOps — owned end to end.

    Two of the highest-impact services we deliver — and the ones most organisations struggle to own internally. We take both off your plate completely.

    01 · CLOUD MIGRATION
    ZERO PRODUCTION DISRUPTION

    Cloud Migration

    Elevate your workloads — without touching production.

    We assess your current environment, plan every step, and execute the migration — so your team keeps working while we move the infrastructure.

    Cloud Migration & Infrastructure Engineering
    100% IaC Governed
    0% Downtime Cutover
    • Full environment assessment before a single workload moves
    • Lift-and-shift or re-architecture — we recommend the right approach
    • Infrastructure-as-code templates for every migrated workload
    • Zero disruption to your operations during cutover
    Focus Area Cloud Workloads
    02 · CLOUD MIGRATION SERVICES
    END-TO-END POD OWNERSHIP

    Most Migrations Stall. Ours Don't.

    Cloud migration projects fail when nobody owns them end to end. Our pod handles the full journey — from the initial audit of your current workloads, through infrastructure build-out using repeatable code templates, to go-live with your applications running in their new cloud environment. We plan for disruption so it doesn't happen. We test before we cut over. And we stay on after launch to make sure performance, security, and costs are exactly where they should be.

    DevOps Automated Pipeline Engineering
    PIPELINE STATUS READY FOR DEPLOYMENT
    Pre-Tested Security Hardened
    Optimised FinOps Billing
    • Workload assessment and migration strategy — delivered first
    • Infrastructure-as-code build-out for every environment
    • Application delivery — build, release, and go-live support included
    • Security architecture applied at every layer, pre-migration
    • Post-migration cost optimisation — tagging, billing review, RI planning
    Focus Area DevOps & Security
    BUSINESS COLLABORATION & PRODUCTIVITY

    Your business, in one workspace.

    Email. Files. Meetings. Documents. Collaboration. One platform.

    Zoho Workplace brings the everyday tools your team uses into one connected workspace—while DesignX handles setup, zero-downtime migration, security and ongoing administration.

    Zoho Value Added Reseller

    Everything your team needs to work.

    MAIL

    Business Email

    Professional business email with powerful administration, spam protection, custom domains, and enterprise-grade security.

    WORKDRIVE

    Cloud File Storage

    Store, organise, and share company files securely from one central workspace with fine-grained team permissions.

    CLIQ

    Team Chat & Messaging

    Instant team channels, direct messaging, and audio/video huddles without relying on scattered third-party chat tools.

    MEETING

    Video Conferencing

    Secure online meetings, video conferencing, screen sharing, and webinars integrated directly into your workflow.

    WRITER • SHEET • SHOW

    Office Productivity Suite

    Create documents, complex spreadsheets, and interactive presentations together in real time with live co-editing.

    CALENDAR & TASKS

    Schedules & Task Sync

    Keep team schedules, client meetings, resource bookings, and daily task assignments organized across the workforce.

    We don't just sell the licence. We make Workplace work for your business.

    DesignX handles all technical deployment, migration, security policies, and user training around your Zoho Workplace environment.

    01 • SET UP
    Configure
    Domains, DNS records, organisation structure, user groups, and security policies.
    02 • MIGRATE
    Seamless Transition
    Move emails, contacts, calendars, and files from Microsoft 365, Google Workspace, or legacy mail.
    03 • SECURE
    Harden & Protect
    Configure MFA, access controls, admin policies, automated backups, and DLP settings.
    04 • TRAIN
    Team Onboarding
    Help your staff understand the new tools and transition into the new workspace with full confidence.
    05 • MANAGE
    24/7 Administration
    Ongoing user administration, helpdesk support, troubleshooting, and continuous optimization.

    Moving from Microsoft 365 or Google Workspace?

    You don't have to start over. DesignX can plan and manage the transition (including staged & split-delivery approaches) while keeping your business running smoothly without email downtime.

    The Problem

    Your technology shouldn't feel like five different companies.

    When issues occur, disconnected vendors point at each other. DesignX brings all the pieces together under single accountability.

    • Your website is with one provider.
    • Your ERP is somewhere else.
    • Your server needs another person.
    • Your team calls someone else when IT breaks.
    • Security is handled separately.

    DesignX brings the pieces together.

    DesignX Engineering Team Analyzing System Architecture
    Execution Framework

    How we work

    A structured, 4-phase engineering lifecycle that moves your technology from legacy friction to unified operations.

    01
    Phase 01 • Discovery

    Understand

    We audit your existing front-end apps, backend databases, hosting setup, and operational friction points.

    Key Output System Audit & Gap Analysis
    02
    Phase 02 • Architecture

    Design

    We architect a tailored technology blueprint specifying UX workflows, API connectors, and cloud hosting.

    Key Output Integration & UX Blueprint
    04
    Phase 04 • Governance

    Manage

    We monitor performance 24/7, manage workplace workstations, run cloud backups, and enforce security.

    Key Output 24/7 SLA & Helpdesk Support
    Full-Stack Scope

    Complete system lifecycle coverage under one roof.

    FRONT-END UX & WEB High-conversion web platforms, responsive portals, and modern digital customer experiences.
    SYSTEM INTEGRATION Live API bridges connecting ERPs, CRMs, inventory databases, and payment rails.
    MANAGED CLOUD HOSTING High-availability VPS, automated server scaling, SSL security, and daily off-site backups.
    IT & SECURITY GOVERNANCE 24/7 helpdesk support, workstation management, endpoint protection, and threat monitoring.
    Ready To Simplify Your Tech Stack?

    Faster Execution. Lower Operating Costs. Zero Finger-Pointing.

    Stop managing five separate IT vendors. Partner with a single engineering team that designs, deploys, and maintains your entire digital footprint.

    ENGINEERING CONSULTATION & SUPPORT

    Contact DesignX

    Get in touch directly with our engineering team for custom web design, system integrations, managed IT support, or cloud hosting inquiries.

    Diagnostic IT Audit

    Answer 4 quick questions to receive a calculated IT Health Scorecard PDF report.

    Fast Scope Quote

    Select your specific scope for instant professional engagement estimates.

    Emergency Recovery

    System crash, mail outage, or host migration crisis? Speak with a lead engineer.

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