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Engineering Consultation & Support

Let’s talk technology.

Get in touch directly with our engineering team for custom web design, system integrations, managed IT support, or cloud hosting inquiries.

Every inquiry is reviewed by a senior engineer, not a sales rep. Prefer a quick answer? The hotline rings on our desks, not a call centre.

Email our team Request a project review

Mon–Fri 8am–6pm EAT · +254 743 585 174

Direct Engineering Reach

Let's talk technology.

Whether you are modernising your digital presence, seeking single-partner IT governance, or planning a planned cloud migration, our senior engineers are ready to assist.

Direct Email [email protected] For sales and project inquiries
Phone / Helpdesk Hotline +254 743 585 174 Mon–Fri 8am–6pm EAT · Emergency coverage depends on your plan
Regional Office & Operations Nairobi, Kenya Serving East Africa & Global Remote Clients
Client Support Portal Submit a Support Ticket → Track tickets & service desk requests 24/7. Managed support agreements: coverage, escalation routes, and response targets are defined in your service agreement.

Direct Inquiry

Request a project review

Fill out the form below and an engineer will review your project requirements.

  • Project scope review
  • Clear service responsibilities
  • One point of contact
Direct Engineering Contact [email protected] · +254 743 585 174

We use these details to respond to your request. Submissions are processed through Web3Forms. Do not include passwords or confidential data. Fields marked * are required. You can also email us directly at [email protected].

Quick Actions

How can we help?

Three ways to engage with our team, from a free self-assessment to an emergency call.

IT Self-Assessment

Answer three questions, then share your contact details to download an indicative IT readiness report.

Start self-assessment

Fast Scope Quote

Tell us what you need. Our team will review the scope and respond with next steps.

Request Custom Quote

Emergency Recovery

System crash, mail outage, or host migration crisis? Speak with a lead engineer.

Call +254 743 585 174

Free IT Self-Assessment

Understand your IT setup

Five questions, followed by contact details. Your score uses fixed answer weights; it is not a technical audit or security certification.

Five questions + contact detailsIndicative readiness scoreDownloadable PDF summary

1. Workplace IT: How do you get help with computer and software issues?

Select the option that best describes your current setup.

2. Website & Digital Presence: Is your website current, fast and generating business?

Select the option that best describes your current website.

3. Systems & Data Integration: How connected are your business systems (CRM, ERP, payments)?

Select the option that best describes your current systems.

4. Cloud & Hosting: Where are your website, apps, and company databases hosted?

Select the option that best describes your current hosting.

5. Cybersecurity & Backups: What cybersecurity and recovery controls are active?

Select the option that best describes your current security posture.

Get your indicative readiness report

Name and email are required for follow-up. Other details are optional. Do not include passwords or sensitive system information.

You can also email us directly at [email protected].

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Your indicative readiness score is the rounded mean of five fixed answer weights. It is based only on your selections, not system testing, and does not certify security or compliance.

    How scoring works

    Your indicative readiness score is the rounded mean of five fixed answer weights. It is based only on your selections, not system testing, and does not certify security or compliance.

    Workplace IT & Support Operations

    Dedicated managed IT support95 / 100
    Reactive fixes only60 / 100
    Multiple providers / unclear ownership40 / 100

    Website & Digital Presence

    Modern platform, fast and converting95 / 100
    Older site, mostly static65 / 100
    Outdated, slow or broken35 / 100

    Systems & Data Integration

    Connected and syncing automatically95 / 100
    Partly connected, some manual work60 / 100
    Everything manual or disconnected35 / 100

    Cloud Infrastructure & High Availability

    Managed cloud / VPS95 / 100
    Shared hosting / local server65 / 100
    Mixed / unsure45 / 100

    Cybersecurity & Disaster Recovery

    Endpoint protection and cloud backups95 / 100
    Basic antivirus only55 / 100
    No active strategy / unsure30 / 100

    Assessment Status Grades

    Stronger reported controls Score 80–100
    Review reported gaps Score 60–79
    Prioritize a review Score below 60

    Workplace IT outcome

    If managed IT: You report managed IT support. Confirm coverage, escalation routes, and response targets against your service agreement.
    If reactive or fragmented: Reactive or fragmented IT helpdesk model increases workstation downtime and introduces vendor finger-pointing during outages.

    Website outcome

    If modern: You report a current, fast website. Keep optimising content, speed and conversion as the business grows.
    If older or broken: Older, static or broken sites quietly cost leads, rankings and credibility; plan a refresh before the competition catches up.

    Systems outcome

    If connected: Your systems sync automatically. Audit the integrations annually as the business changes.
    If partly connected or manual: Partial integration means double entry and drift between systems; connect the highest-friction flow first.

    Cloud Infrastructure outcome

    If managed cloud: You report managed cloud hosting and off-site backups. Verify restore tests, access controls, and recovery objectives.
    If shared or unmonitored: Shared hosting or unmonitored local servers present single point of failure risks during unexpected traffic spikes or server failures.

    Cybersecurity outcome

    If endpoint protection: You report endpoint protection and cloud backups. Verify coverage, alert handling, and recovery testing with your team.
    If inadequate: Inadequate endpoint protection leaves workstations vulnerable to ransomware, data breaches, and unrecoverable operational loss.

    How to use this self-assessment

    This indicative score is the rounded mean of five fixed answer weights. It is based only on your selections, not system testing, and does not certify security or compliance. Discuss a scoped technical review with DDE to validate the findings. DDE (DesignX). Self-reported answers only; not a technical audit or security certification.

    Discuss Your Project

    One team for your technology

    Tell us about your goals. Our team will review the request and contact you to clarify scope, timing, and next steps.

    • Project scope review
    • Clear service responsibilities
    • One point of contact
    Direct Engineering Contact [email protected] · +254 743 585 174

    Request a custom quote

    We use these details to respond to your request. Submissions are processed through Web3Forms. Do not include passwords or confidential data. Fields marked * are required. You can also email us directly at [email protected].

    WhatsApp Support

    DDE Tech Support

    Continue the conversation on WhatsApp. Type your message and send it directly to our support team.

    Continue in WhatsApp

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